To respective clients:
Scope: To provide you with an accurate quote, kindly furnish us with specific details about your request. If you're seeking logo design, please describe your vision with as much detail as possible. Generic requests like "Do your thing" or "Something cool" lack the necessary information. Instead, articulate your desired logo style or share references that reflect your vision. If you're uncertain, feel free to request prior examples for guidance.
Quotes: The question "How much?" lacks sufficient context or information for us to provide assistance. Please provide more details or clarify your inquiry, and we will be happy to assist you further.
Logo Formats: Logos must be submitted in vector format, which means they were originally crafted in Adobe Illustrator. File formats such as JPEG, PNG, GIF, or PSD may result in pixelation when used for high-quality printing. To ensure optimal print quality, request AI, EPS, or SVG files from your designer and provide them for our review. Attempting to save JPEGs as AI files won't rectify the format.
Identifying Vector Files: If you can paste your logo directly into an email, it's likely in PNG or JPEG format, not vector. Vector files (with extensions .ai or .eps) must be attached to the email as they cannot be pasted. Don't expect to view vector file contents; they won't display previews if you lack a vector program. Simply attach and send them.
Logo Touch-Ups: Generally, we don't undertake revisions of other designers' work. If you desire a redesigned logo with a similar concept or based on the same idea, we can start anew, using the original work as a concept for direction. Consider it an upgrade from scratch and request a quote based on your requirements.
Interest in Packaging: Specify your packaging needs, including the type (e.g., box, bag, pouch) and what you intend to package. If you possess reference images or sizing details for existing products, please provide them for an accurate quote. Regarding Mylar Bag inquiries, please note that a minimum print quantity of 10,000 pieces is required for customization, suitable for larger producers. For quantities of 50-100 bags, consider plain bags with customized labels, as direct print Mylar bags are not feasible due to production costs.
Pricing Matching: If you are satisfied with another designer's work and their pricing, we recommend contacting them for your project. However, if you are interested in our services, please recognize the quality and pricing we offer, ensuring alignment with your expectations.
Respectful Communication: We kindly request respectful and constructive communication. Negative or disrespectful comments about any work or personal conflicts with specific individuals or competitor brands will result in a block.
Portfolio Use: All work we produce is typically included in our portfolio and displayed on our social media platforms, unless otherwise agreed upon and subject to an additional fee for delayed or restricted display of such work. The specific fee is determined based on the project's scope, outlined and agreed upon prior to the project commencement and payment date. Both the client and the designer must reach a mutual agreement regarding this arrangement before the project commences.
Portfolio Use: All work we produce is typically included in our portfolio and displayed on our social media platforms, unless otherwise agreed upon and subject to an additional fee for delayed or restricted display of such work. The specific fee is determined based on the project's scope, outlined and agreed upon prior to the project commencement and payment date. Both the client and the designer must reach a mutual agreement regarding this arrangement before the project commences.
If the client does not initiate a discussion regarding this matter, it will be assumed that they contacted us based on their exposure to our previous client work showcased in our social media or portfolio displays. Consequently, the restriction on publishing their project may be considered redundant. It's important to note that featuring new client work in our portfolio is integral to attracting more clients, which directly impacts the sustainability of our business in the short and long term.
We uphold the right to decline service to individuals who dissent from our position on the artist's prerogative to display essential portfolio pieces, as these displays are instrumental in driving referrals and, by extension, are pivotal for our productivity and client retention
"Can i buy this bag/logo/box?" in reference to another client's DESIGN
No, it's not possible to purchase any of the bags, logos, or boxes that are part of another client's design. Our creations are tailored exclusively for individual clients, and we do not offer pre-made or template designs for resale. Each design is unique and crafted to meet the specific requirements and branding of our clients.
No, it's not possible to purchase any of the bags, logos, or boxes that are part of another client's design. Our creations are tailored exclusively for individual clients, and we do not offer pre-made or template designs for resale. Each design is unique and crafted to meet the specific requirements and branding of our clients.
"Can you get me in touch with client xyz?"
We are unable to provide you with our clients' contact information or facilitate direct communication with them. If you have a legitimate reason to contact a client, I recommend reaching out to them through official channels or contacting the company they are associated with, if applicable, for assistance with your request.
Tradeshow: All items featured in trade shows, encompassing trade show setups, canopies, banners, tablecloths, flags, and associated merchandise, are comprehensively bundled as a unified order inclusive of design and printing services. The associated design files remain the proprietary domain of LIVINELAY and are not disseminated as stand-alone design assets post-production to the client. These files are retained exclusively by LIVINELAY and are not made available to third-party entities, external resellers, or print providers.
The provision of design services is seamlessly integrated into print orders at no additional expense, contingent upon the utilization of pre-existing branding developed by LIVINELAY and any creative assets provided by the client, such as logos or other artistic elements, intended for use in conjunction with trade show print orders. At present, we do not extend standalone design services for trade show merchandise.
Copyright/Trademarks: We do not confer copyrights, trademarks, or any other protective measures for the utilization of your branding or logo in association with particular brand names, extensions, and related aspects. It is incumbent upon the client to diligently undertake the necessary procedures to officially register their chosen business entity and adhere to all legal prerequisites. These steps are essential to safeguarding their company and identity from potential duplication by competitors or impersonators.
Exclusivity: Packaging styles are not client-exclusive. We offer a range of packaging options, including Boxes, Mylar Bags, Labels, Heat shrink Sleeves, and more. However, we do not offer hardware items such as tubes or jars.
When project dimensions are supplied, we create customized designs and print materials for the chosen packaging style. In cases where a client possesses a trademarked product or a uniquely crafted packaging style – one that has been produced by a third party and legally protected through trademark or copyright due to its exclusive nature outside of our collaboration – the client has the liberty to furnish us with the template/dieline and provide evidence of their trademark, patent, or copyright. In such instances, the designated packaging style remains exclusive to the respective client as an external facet of the design process.
NDA: We abstain from undertaking projects necessitating Non-Disclosure Agreements (NDAs), preferring, instead, to leverage client-commissioned artwork and printed materials as promotional assets for our services. In instances where project confidentiality is imperative, please communicate this requirement, and we will apply an associated fee to compensate for our inability to showcase the design in a manner conducive to attracting prospective clients..
Cancellation: If no information is provided regarding an order for design or print within 30 calendar days, the order will be cancelled. Communication is key.
Artist Credit required and highly appreciated.
We will maintain communication with a designated point of contact responsible for providing precise project instructions. In the absence of explicit instructions, no revisions will be undertaken, and the resultant work will be our interpretation of the project brief.
We strive for clarity and transparency and further terms will be added continuously as we grow.